Payments Failure

Incident Report for MX Merchant

Resolved

This incident is resolved. Payment Services are restored. Root cause, has been determined and the condition has been remedied.

Posted Oct 11, 2016 - 11:01 EDT

Monitoring

Payment Platform has been recovered. Payments are passing through MXM and our Payments API successfully. We will continue to monitor closely and provide updates as available.

Posted Oct 11, 2016 - 10:02 EDT

Identified

We have identified an issue with our Payments Platform affecting MXM and Payments API. We are implementing failover to our recovery site. Updates will be provided as available.

Posted Oct 11, 2016 - 09:55 EDT