tag:status.mxmerchant.com,2005:/historyMX Merchant Status - Incident History2024-03-29T01:24:04-04:00MX Merchanttag:status.mxmerchant.com,2005:Incident/203021422024-03-19T21:55:42-04:002024-03-19T21:55:42-04:00MX Merchant Authentication<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>21:55</var> EDT</small><br><strong>Resolved</strong> - The authentication latency issues we were experiencing with MX Merchant (https://mxmerchant.com/) appear to be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>17:45</var> EDT</small><br><strong>Update</strong> - We will re-check in 1 hour to confirm: kafka lag is dropping (grafana), messages available for queueing in MSSQL are dropping, and errors to not pick up on consumers (currently low or zero).</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>17:24</var> EDT</small><br><strong>Update</strong> - team is Awaiting notification amounts in queue to decrease</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>16:42</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>16:11</var> EDT</small><br><strong>Update</strong> - We are continuing to implement the fix for this issue.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>15:34</var> EDT</small><br><strong>Update</strong> - We are continuing to implement the fix for this issue.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>14:58</var> EDT</small><br><strong>Update</strong> - We are continuing to implement the fix for this issue.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>14:17</var> EDT</small><br><strong>Update</strong> - We are continuing to implement the fix for this issue.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>13:33</var> EDT</small><br><strong>Update</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>12:57</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>12:33</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>11:46</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>11:19</var> EDT</small><br><strong>Investigating</strong> - We are investigating reports of latency with authentication for MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.</p>tag:status.mxmerchant.com,2005:Incident/201012232024-02-28T18:33:43-05:002024-02-28T18:33:43-05:00MX Merchant Not Sending Out 2 Factor Authentication SMS<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>18:33</var> EST</small><br><strong>Resolved</strong> - This issue has been resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>18:00</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>17:55</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>17:07</var> EST</small><br><strong>Investigating</strong> - We are currently investigating reports on MX Merchant Not Sending Out 2 Factor Authentication via SMS. Users report receiving 2 Factor verification emails.</p>tag:status.mxmerchant.com,2005:Incident/190372582023-11-06T18:55:08-05:002023-11-06T18:55:08-05:00MX Merchant SMS Notification Latency<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>18:55</var> EST</small><br><strong>Resolved</strong> - This issue has been resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>17:05</var> EST</small><br><strong>Monitoring</strong> - We have implemented a fix for the latency with receiving SMS Notifications from or otherwise related to MX Merchant (https://mxmerchant.com/). We will continue to monitor and ensure all operations are functional.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>12:54</var> EST</small><br><strong>Investigating</strong> - We are investigating reports of latency with receiving SMS Notifications from or otherwise related to MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.</p>tag:status.mxmerchant.com,2005:Incident/190002212023-11-02T13:38:52-04:002023-11-02T13:38:52-04:00INVESTIGATING: Unable to switch Merchants<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>13:38</var> EDT</small><br><strong>Resolved</strong> - The issue has been fixed. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>12:50</var> EDT</small><br><strong>Update</strong> - We have implemented a fix for the main issue, and are looking into other minor fixes that may be needed.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>11:36</var> EDT</small><br><strong>Monitoring</strong> - We have implemented a fix for the main issue, and are looking into other minor fixes that may be needed.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>10:34</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate a minor issue that is affecting a select few merchants.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>09:38</var> EDT</small><br><strong>Investigating</strong> - We are investigating a minor issue that is affecting a select few merchants.</p>tag:status.mxmerchant.com,2005:Incident/188664632023-10-20T15:00:28-04:002023-10-20T15:00:28-04:00MX Merchant Issues<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>15:00</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>10:26</var> EDT</small><br><strong>Update</strong> - We have implemented a fix and are monitoring to ensure that all operations are functional.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>08:32</var> EDT</small><br><strong>Investigating</strong> - We are aware of new reports that some features on MX Merchant (https://mxmerchant.com/) are unavailable and/or delayed. We are actively researching and will provide more information shortly.</p>tag:status.mxmerchant.com,2005:Incident/188557342023-10-20T01:36:59-04:002023-10-20T01:36:59-04:00MX Merchant unavailable<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>01:36</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>19:19</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>16:50</var> EDT</small><br><strong>Identified</strong> - Our dedicated technology team is still actively engaged in ongoing efforts to implement a solution.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>15:06</var> EDT</small><br><strong>Update</strong> - We are in the process of conducting ongoing investigations and attempting to implement potential fixes. Thank you for continued patience.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>14:00</var> EDT</small><br><strong>Update</strong> - We are still continuing to investigate this issue. Thank you for your patience</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>13:00</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>12:32</var> EDT</small><br><strong>Investigating</strong> - We are investigating reports that MX Merchant (https://mxmerchant.com/) is unavailable. We are actively researching and will provide more information shortly.</p>tag:status.mxmerchant.com,2005:Incident/187650132023-10-12T10:45:15-04:002023-10-12T10:45:15-04:00MX Merchant latency<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>10:45</var> EDT</small><br><strong>Resolved</strong> - The reporting delays we were experiencing with MX Merchant (https://mxmerchant.com/) have been resolved. We are committed to diligently pursuing the implementation of comprehensive, long-term solutions. Thank you.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>09:23</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>09:02</var> EDT</small><br><strong>Investigating</strong> - We are investigating reports of latency with MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.</p>tag:status.mxmerchant.com,2005:Incident/187429642023-10-10T14:00:36-04:002023-10-10T14:00:36-04:00MX Merchant latency<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>14:00</var> EDT</small><br><strong>Resolved</strong> - The delays we were experiencing with MX Merchant (https://mxmerchant.com/) appear to be resolved. We apologize for the inconvenience and thank you for your patience and continued support.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>13:04</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor the system and address any additional reports of latency and delays as they arise. Thank you for your patience.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>09:23</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>09:02</var> EDT</small><br><strong>Investigating</strong> - We are investigating reports of latency with MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.</p>tag:status.mxmerchant.com,2005:Incident/187320532023-10-09T09:52:23-04:002023-10-09T09:52:23-04:00MX Merchant latency<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>09:52</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>09:35</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>09:09</var> EDT</small><br><strong>Investigating</strong> - We are investigating reports of latency with MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.</p>tag:status.mxmerchant.com,2005:Incident/186979292023-10-05T11:10:08-04:002023-10-05T11:10:08-04:00MxMerchant is Currently Down. Unable to Sign in<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>11:10</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>08:44</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>07:52</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>07:29</var> EDT</small><br><strong>Investigating</strong> - We are investigating reports that MX Merchant (https://mxmerchant.com/) is unavailable. We are actively researching and will provide more information shortly.</p>tag:status.mxmerchant.com,2005:Incident/186979112023-10-05T07:25:49-04:002023-10-05T07:27:04-04:00MxMerchant is Currently Down. Unable to Sign in<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>07:25</var> EDT</small><br><strong>Resolved</strong> - We are currently investigating this issue.</p>tag:status.mxmerchant.com,2005:Incident/186365692023-09-28T19:08:21-04:002023-09-28T19:08:21-04:00MxMerchant is Currently Down. Unable to Sign in.<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>19:08</var> EDT</small><br><strong>Resolved</strong> - The availability issues we were experiencing with MX Merchant (https://mxmerchant.com/) appears to be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>18:04</var> EDT</small><br><strong>Monitoring</strong> - MxMerchant is now operational and we will continue to monitor the site performance.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>17:41</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.mxmerchant.com,2005:Incident/178265522023-07-11T15:34:48-04:002023-07-11T15:34:48-04:00MXM Currently Down. Unable to sign in<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>15:34</var> EDT</small><br><strong>Resolved</strong> - Following extensive investigations, we have successfully implemented a series of corrective measures, effectively resolving the issues encountered with MX Merchant. We will continue monitor the system closely, and conduct thorough assessments for any additional long-term enhancements. We apologize for the inconvenience and thank you for your patience and continued support.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>15:11</var> EDT</small><br><strong>Update</strong> - The initial remediation attempt proved ineffective, and we are presently engaged in ongoing investigations to identify a definitive and lasting resolution. Thank you for your patience.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>14:17</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>13:58</var> EDT</small><br><strong>Monitoring</strong> - We are closely monitoring the situation to verify that the fix is effective and to provide a stable and reliable system moving forward.</p>tag:status.mxmerchant.com,2005:Incident/174191232023-05-30T08:43:25-04:002023-05-30T08:43:25-04:00MX Merchant : 2FA SMS not being delivered<p><small>May <var data-var='date'>30</var>, <var data-var='time'>08:43</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>06:21</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are continuing to monitor the results for any other issues related to SMS deliveries. Thank you for your patience</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>05:53</var> EDT</small><br><strong>Identified</strong> - 2FA with Email is working fine as expected, there are issues with 2FA with SMS. Team is working on same. We will provide another update as more information becomes available.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>05:49</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating why 2FA SMS are not being delivered from MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.</p>tag:status.mxmerchant.com,2005:Incident/173584222023-05-25T10:10:47-04:002023-05-25T10:10:47-04:00SMS Delivery Delays<p><small>May <var data-var='date'>25</var>, <var data-var='time'>10:10</var> EDT</small><br><strong>Resolved</strong> - The SMS delays we were experiencing with MX Merchant (https://mxmerchant.com/) have been resolved. We apologize for any inconvenience and thank you for your patience and continued support.</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>06:22</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented by our SMS service provider and we are continuing to monitor the results for any other issues related to SMS deliveries. Thank you for your patience</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>02:25</var> EDT</small><br><strong>Update</strong> - We are still experiencing SMS delivery delays when sending messages to some U.S. cellular networks. We are engaged with our SMS service partner to resolve the issue. We will provide another update as more information becomes available</p><p><small>May <var data-var='date'>25</var>, <var data-var='time'>00:12</var> EDT</small><br><strong>Update</strong> - We continue to experience SMS delivery delays when sending messages to some U.S. cellular networks. We are engaged with our SMS service partner to resolve the issue. We will provide another update as more information becomes available.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>20:15</var> EDT</small><br><strong>Identified</strong> - We are experiencing SMS delivery delays when sending messages to some U.S. cellular networks. We are engaged with our SMS service partner to resolve the issue. We will provide another update as more information becomes available.</p>tag:status.mxmerchant.com,2005:Incident/173294982023-05-22T10:06:01-04:002023-05-22T10:06:01-04:00MX Merchant 2 Factor Authentication Issues<p><small>May <var data-var='date'>22</var>, <var data-var='time'>10:06</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>22</var>, <var data-var='time'>09:46</var> EDT</small><br><strong>Investigating</strong> - We have received several reports of users not receiving their 2 Factor code when signing in MXMerchant, as well as notification emails not being received.</p>tag:status.mxmerchant.com,2005:Incident/172179052023-05-11T09:07:53-04:002023-05-11T09:07:53-04:00MX Merchant unavailable<p><small>May <var data-var='date'>11</var>, <var data-var='time'>09:07</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>08:24</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>08:24</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>08:07</var> EDT</small><br><strong>Investigating</strong> - We are investigating reports that MX Merchant (https://mxmerchant.com/) is unavailable. We are actively researching and will provide more information shortly.</p>tag:status.mxmerchant.com,2005:Incident/167803322023-04-07T08:54:55-04:002023-04-07T08:54:55-04:00MX Merchant latency<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>08:54</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>08:47</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>08:11</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.mxmerchant.com,2005:Incident/167600802023-04-05T21:55:11-04:002023-04-05T21:55:11-04:00Intermittent Issues<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>21:55</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>19:42</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>19:21</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>15:47</var> EDT</small><br><strong>Update</strong> - We have partially addressed some of the issues and are continuing to troubleshoot the others. Thank you for you patience.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>10:18</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.mxmerchant.com,2005:Incident/167376082023-04-03T10:41:58-04:002023-04-03T10:41:58-04:00MX Merchant latency<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>10:41</var> EDT</small><br><strong>Resolved</strong> - MXMerchant has been restored.</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>10:15</var> EDT</small><br><strong>Investigating</strong> - We are investigating reports of latency with MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.</p>tag:status.mxmerchant.com,2005:Incident/167373542023-04-03T10:11:41-04:002023-04-03T10:11:41-04:00MXM is Experiencing sign-in Issues/Latency<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>10:11</var> EDT</small><br><strong>Resolved</strong> - MXMerchant Authentication has been restored. We will continue to monitor to confirm this is resolved.</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>09:47</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.mxmerchant.com,2005:Incident/167289042023-04-02T13:58:03-04:002023-04-02T13:58:03-04:00MXM is Experiencing sign-in Latency<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>13:58</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>13:56</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>13:22</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>12:10</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.mxmerchant.com,2005:Incident/165158822023-03-15T16:26:13-04:002023-03-15T16:26:13-04:00MX Merchant latency<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>16:26</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>15:40</var> EDT</small><br><strong>Investigating</strong> - We are investigating reports of latency with MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.</p>tag:status.mxmerchant.com,2005:Incident/165116672023-03-15T10:21:42-04:002023-03-15T10:21:42-04:00MX Merchant latency<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>10:21</var> EDT</small><br><strong>Resolved</strong> - The latency with MX Merchant (https://mxmerchant.com/) has been resolved.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>09:38</var> EDT</small><br><strong>Investigating</strong> - We are investigating reports of latency with MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.</p>tag:status.mxmerchant.com,2005:Incident/165011922023-03-14T19:20:57-04:002023-03-14T19:20:57-04:00MX Merchant payment failures/Outage<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>19:20</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>19:17</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>18:51</var> EDT</small><br><strong>Investigating</strong> - We are investigating reports of payment failures. We are actively researching and will provide more information shortly.</p>