MX Merchant Status

All Systems Operational

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Welcome to the MX Merchant Status Page. The current status of MX Merchant and associated API's, as well as current incidents that may be effecting performance are displayed below. Be sure to click subscribe link above to receive real-time alerts.

MX Merchant Operational

Checkout API Operational

MX Merchant Retail (iOS App) Operational

MX Merchant Express (iOS App) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 6, 2023

No incidents reported today.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

MX Merchant : 2FA SMS not being delivered

Resolved - This incident has been resolved.
May 30, 08:43 EDT

Monitoring - A fix has been implemented and we are continuing to monitor the results for any other issues related to SMS deliveries. Thank you for your patience
May 30, 06:21 EDT

Identified - 2FA with Email is working fine as expected, there are issues with 2FA with SMS. Team is working on same. We will provide another update as more information becomes available.
May 30, 05:53 EDT

Investigating - We are currently investigating why 2FA SMS are not being delivered from MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.
May 30, 05:49 EDT

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

SMS Delivery Delays

Resolved - The SMS delays we were experiencing with MX Merchant (https://mxmerchant.com/) have been resolved. We apologize for any inconvenience and thank you for your patience and continued support.
May 25, 10:10 EDT

Monitoring - A fix has been implemented by our SMS service provider and we are continuing to monitor the results for any other issues related to SMS deliveries. Thank you for your patience
May 25, 06:22 EDT

Update - We are still experiencing SMS delivery delays when sending messages to some U.S. cellular networks. We are engaged with our SMS service partner to resolve the issue. We will provide another update as more information becomes available
May 25, 02:25 EDT

Update - We continue to experience SMS delivery delays when sending messages to some U.S. cellular networks. We are engaged with our SMS service partner to resolve the issue. We will provide another update as more information becomes available.
May 25, 00:12 EDT

Identified - We are experiencing SMS delivery delays when sending messages to some U.S. cellular networks. We are engaged with our SMS service partner to resolve the issue. We will provide another update as more information becomes available.
May 24, 20:15 EDT

May 24, 2023

May 23, 2023

No incidents reported.