INVESTIGATING: Unable to switch Merchants

Incident Report for MX Merchant

Resolved

The issue has been fixed. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.

Posted Nov 02, 2023 - 13:38 EDT

Update

We have implemented a fix for the main issue, and are looking into other minor fixes that may be needed.

Posted Nov 02, 2023 - 12:50 EDT

Monitoring

We have implemented a fix for the main issue, and are looking into other minor fixes that may be needed.

Posted Nov 02, 2023 - 11:36 EDT

Update

We are continuing to investigate a minor issue that is affecting a select few merchants.

Posted Nov 02, 2023 - 10:34 EDT

Investigating

We are investigating a minor issue that is affecting a select few merchants.

Posted Nov 02, 2023 - 09:38 EDT

This incident affected: MX Merchant.