MX Merchant latency

Incident Report for MX Merchant

Resolved

The latency issues we were experiencing with MX Merchant (https://mxmerchant.com/) appears to be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.
Posted Jun 10, 2024 - 18:57 EDT

Update

We are continuing to investigate this issue.
Posted Jun 10, 2024 - 18:43 EDT

Update

We are continuing to investigate this issue.
Posted Jun 10, 2024 - 18:13 EDT

Update

We are continuing to investigate this issue.
Posted Jun 10, 2024 - 16:55 EDT

Update

We are continuing to investigate this issue.
Posted Jun 10, 2024 - 16:25 EDT

Update

We are continuing to investigate this issue.
Posted Jun 10, 2024 - 16:23 EDT

Update

We are continuing to investigate this issue.
Posted Jun 10, 2024 - 15:42 EDT

Investigating

We are investigating reports of intermittent latency with MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.
Posted Jun 10, 2024 - 15:07 EDT
This incident affected: MX Merchant, Checkout API, MX Merchant Retail (iOS App), and MX Merchant Express (iOS App).