MX Merchant latency

Incident Report for MX Merchant

Resolved

The reporting delays we were experiencing with MX Merchant (https://mxmerchant.com/) have been resolved. We are committed to diligently pursuing the implementation of comprehensive, long-term solutions. Thank you.

Posted Oct 12, 2023 - 10:45 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 12, 2023 - 09:23 EDT

Investigating

We are investigating reports of latency with MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.

Posted Oct 12, 2023 - 09:02 EDT

This incident affected: MX Merchant, Checkout API, MX Merchant Retail (iOS App), and MX Merchant Express (iOS App).