This incident has been resolved, January 2020 Statements are now loading in MXM. Thank you for your patience.
Posted Feb 05, 2020 - 12:53 EST
Update
We apologize for the inconvenience, there are no new specific update at this time. We are still continuing to work on a fix for this issue.
Posted Feb 05, 2020 - 12:36 EST
Update
No new specific update at this time. We are still continuing to work on a fix for this issue.
Posted Feb 05, 2020 - 12:05 EST
Update
We are continuing to work on a stable fix for this issue. Thank you for your patience.
Posted Feb 05, 2020 - 11:31 EST
Identified
The issue has been identified, and the engineering team is actively working on a resolution. We will provide another update shortly once the issue has been resolved. Thank you for your patience.
Posted Feb 05, 2020 - 11:01 EST
Investigating
We are currently investigating why the January 2020 Statements reports in MX Merchant (https://mxmerchant.com/) are not showing updated data. We are actively researching and will provide more information shortly.
Posted Feb 05, 2020 - 10:31 EST
This incident affected: MX Merchant, Checkout API, MX Merchant Retail (iOS App), and MX Merchant Express (iOS App).