MX Merchant latency

Incident Report for MX Merchant

Resolved

The latency issues we were experiencing with MX Merchant (https://mxmerchant.com/) has been resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.

Posted May 16, 2025 - 08:16 EDT

Update

We are continuing to monitor for any further issues.

Posted May 16, 2025 - 00:50 EDT

Update

We are continuing to monitor for any further issues.

Posted May 15, 2025 - 18:54 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 15, 2025 - 12:03 EDT

Investigating

We are investigating reports of latency with MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.

Posted May 15, 2025 - 10:48 EDT

This incident affected: MX Merchant.