MX Merchant Payment Failures

Incident Report for MX Merchant

Resolved

This incident has been resolved.
Posted Feb 27, 2025 - 16:18 EST

Update

A fix has been implemented and we are monitoring the results.
Posted Feb 27, 2025 - 16:11 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 27, 2025 - 13:11 EST

Investigating

We are continuing to review newer reports of payment issues
Posted Feb 27, 2025 - 11:41 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 27, 2025 - 10:51 EST

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 27, 2025 - 10:14 EST

Investigating

We are investigating reports of payment failures. We are actively researching and will provide more information shortly.
Posted Feb 27, 2025 - 10:05 EST
This incident affected: MX Merchant, Checkout API, MX Merchant Retail (iOS App), and MX Merchant Express (iOS App).