MXMerchant Site Down

Incident Report for MX Merchant

Resolved

This incident has been resolved.
Posted Mar 27, 2025 - 10:52 EDT

Update

We are continuing to monitor for any further issues.
Posted Mar 27, 2025 - 10:33 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 27, 2025 - 09:59 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 27, 2025 - 09:50 EDT

Update

We are continuing to investigate this issue.
Posted Mar 27, 2025 - 09:27 EDT

Update

We are investigating newer reports of payment failures. We are actively researching and will provide more information shortly.
Posted Mar 27, 2025 - 08:56 EDT

Investigating

Degraded performance. Issue is being investigated
Posted Mar 27, 2025 - 08:24 EDT
This incident affected: MX Merchant, Checkout API, MX Merchant Retail (iOS App), and MX Merchant Express (iOS App).