MX Merchant payment failures

Incident Report for MX Merchant

Resolved

This incident has been resolved.
Posted Jan 17, 2026 - 13:28 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 17, 2026 - 12:33 EST

Update

We are continuing to investigate this issue.
Posted Jan 17, 2026 - 12:21 EST

Update

We are continuing to investigate this issue.
Posted Jan 17, 2026 - 11:09 EST

Investigating

We are investigating reports of payment failures. We are actively researching and will provide more information shortly.
Posted Jan 17, 2026 - 10:15 EST
This incident affected: MX Merchant, Checkout API, MX Merchant Retail (iOS App), and MX Merchant Express (iOS App).