MX Merchant latency

Incident Report for MX Merchant

Resolved

The delays we were experiencing with MX Merchant (https://mxmerchant.com/) appear to be resolved. We apologize for the inconvenience and thank you for your patience and continued support.

Posted Oct 10, 2023 - 14:00 EDT

Update

We are continuing to monitor the system and address any additional reports of latency and delays as they arise. Thank you for your patience.

Posted Oct 10, 2023 - 13:04 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 10, 2023 - 09:23 EDT

Investigating

We are investigating reports of latency with MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.

Posted Oct 10, 2023 - 09:02 EDT

This incident affected: MX Merchant, Checkout API, MX Merchant Retail (iOS App), and MX Merchant Express (iOS App).