MX Merchant payment failures

Incident Report for MX Merchant

Resolved

This incident has been resolved.
Posted Aug 19, 2025 - 19:12 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 19, 2025 - 16:48 EDT

Update

We are continuing to investigate this issue.
Posted Aug 19, 2025 - 15:03 EDT

Investigating

We are investigating reports of payment failures. We are actively researching and will provide more information shortly.
Posted Aug 19, 2025 - 13:08 EDT
This incident affected: MX Merchant, Checkout API, MX Merchant Retail (iOS App), and MX Merchant Express (iOS App).