Degraded Service - Timeouts and intermittent availability

Incident Report for MX Merchant

Resolved

At approx 12:45 Priority began observing an escalation of sessions timing out and reports of system non-availability. Investigation revealed failures within our database which caused these conditions. The root cause was determined and all services are now restored.

Posted Jun 06, 2016 - 13:51 EDT

Investigating

Priority is currently investigating session timeouts and intermittent availability of its platforms. Our team is working to immediately recover from this condition.

Posted Jun 06, 2016 - 13:10 EDT