Intermittent Payment Processing - MXM and Checkout API

Incident Report for MX Merchant

Resolved

First Data merchants are processing as expected. We are continuing to monitor payments and identify the root cause of the earlier payments failures.

Posted Dec 30, 2015 - 13:42 EST

Update

Payment processing was only impacting First Data merchants, we are continuing to investigate the root cause.

Posted Dec 30, 2015 - 11:16 EST

Monitoring

Between 9:59am EST and 10:37am EST, we noticed intermittent issues with payment processing for First Data merchants through MX Merchant and our Checkout API. The issue appears to be clearing up but we are continuing to monitor and determine root cause”

Posted Dec 30, 2015 - 11:02 EST