MX Merchant Degraded Performance

Incident Report for MX Merchant

Resolved

The latency issues we were experiencing with MX Merchant (https://mxmerchant.com/) appears to be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.

Posted Mar 10, 2025 - 18:01 EDT

Identified

The issue has been identified and a fix is being solutioned.

Posted Mar 10, 2025 - 16:45 EDT

Update

We are continuing to investigate this issue.

Posted Mar 10, 2025 - 14:10 EDT

Investigating

We are investigating reports of degraded performance. We are actively researching and will provide more information shortly.

Posted Mar 10, 2025 - 12:39 EDT

This incident affected: MX Merchant, Checkout API, MX Merchant Retail (iOS App), and MX Merchant Express (iOS App).