MX Merchant unavailable

Incident Report for MX Merchant

Resolved

The payment failures we were experiencing with MX Merchant (https://mxmerchant.com/) appears to be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.
Posted Jun 05, 2025 - 21:32 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 05, 2025 - 20:21 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 05, 2025 - 19:53 EDT

Update

We are continuing to investigate this issue.
Posted Jun 05, 2025 - 19:33 EDT

Investigating

We are investigating reports that MX Merchant (https://mxmerchant.com/) is unavailable. We are actively researching and will provide more information shortly.
Posted Jun 05, 2025 - 19:32 EDT
This incident affected: MX Merchant, Checkout API, MX Merchant Retail (iOS App), and MX Merchant Express (iOS App).