MasterCard Declined Authorizations

Incident Report for MX Merchant

Resolved

The problem with MasterCard Authorizations appears to be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.

Posted Jun 14, 2016 - 11:04 EDT

Monitoring

A hotfix has been promoted to the production environment to address the MasterCard card type issue previously reported.

The situation will continue to be closely monitored.

Thank you for your patience while we address the issue.

Posted Jun 14, 2016 - 10:22 EDT

Investigating

We are investigating reports of an increased volume of declined MasterCard authorizations. We will provide more information shortly

Posted Jun 14, 2016 - 09:45 EDT