The authentication latency issues we were experiencing with MX Merchant (https://mxmerchant.com/) appear to be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.
Posted Mar 19, 2024 - 21:55 EDT
Update
We will re-check in 1 hour to confirm: kafka lag is dropping (grafana), messages available for queueing in MSSQL are dropping, and errors to not pick up on consumers (currently low or zero).
Posted Mar 19, 2024 - 17:45 EDT
Update
team is Awaiting notification amounts in queue to decrease
Posted Mar 19, 2024 - 17:24 EDT
Update
We are continuing to work on a fix for this issue.
Posted Mar 19, 2024 - 16:42 EDT
Update
We are continuing to implement the fix for this issue.
Posted Mar 19, 2024 - 16:11 EDT
Update
We are continuing to implement the fix for this issue.
Posted Mar 19, 2024 - 15:34 EDT
Update
We are continuing to implement the fix for this issue.
Posted Mar 19, 2024 - 14:58 EDT
Update
We are continuing to implement the fix for this issue.
Posted Mar 19, 2024 - 14:17 EDT
Update
The issue has been identified and a fix is being implemented.
Posted Mar 19, 2024 - 13:33 EDT
Identified
The issue has been identified and a fix is being implemented.
Posted Mar 19, 2024 - 12:57 EDT
Update
We are continuing to investigate this issue.
Posted Mar 19, 2024 - 12:33 EDT
Update
We are continuing to investigate this issue.
Posted Mar 19, 2024 - 11:46 EDT
Investigating
We are investigating reports of latency with authentication for MX Merchant (https://mxmerchant.com/). We are actively researching and will provide more information shortly.
Posted Mar 19, 2024 - 11:19 EDT
This incident affected: MX Merchant, Checkout API, MX Merchant Retail (iOS App), and MX Merchant Express (iOS App).