MX Merchant Not Sending Out 2 Factor Authentication SMS

Incident Report for MX Merchant

Resolved

This issue has been resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Priority Payment Systems, and we are making continuous improvements to make our systems better.

Posted Feb 28, 2024 - 18:33 EST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 28, 2024 - 18:00 EST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 28, 2024 - 17:55 EST

Investigating

We are currently investigating reports on MX Merchant Not Sending Out 2 Factor Authentication via SMS. Users report receiving 2 Factor verification emails.

Posted Feb 28, 2024 - 17:07 EST

This incident affected: MX Merchant, Checkout API, MX Merchant Retail (iOS App), and MX Merchant Express (iOS App).